Monday, November 14, 2016

95% of managers are wrong about what the most powerful motivator for employees at work

What do you think is the most important motivator for employees at work? Is it money, pressure, or praise?
Typically managers believe the idea that pressure makes diamonds. The thinking is that if you want exceptional performance, you align employee objectives with end-of-year bonuses for hitting certain milestones and then employees will turn up their work ethic to reach them.
Long-held conventional wisdom on management dies hard. That’s because it’s based on gut instinct and superstition — and managerial understanding of motivation is no different. A massive 95% of managers are wrong about what the most powerful motivator for employees at work.
Not only that, they’re thinking about employee motivation fundamentally wrong.

Maslow’s Hierarchy of Needs is Outdated

Seventy years ago, psychologist Abraham Maslow published the Hierarchy of Needs, which has dominated popular thinking on the psychology of human motivation ever since.
At the bottom of the hierarchy, you have your physiological needs: food, water, basic human needs. Building on top of that, you have safety, then love/belonging, then esteem, and finally, self-actualization. The pyramid shows a path of growth in an individual’s motivation as he satisfies one need and moves up to the next level.
Maslow’s hierarchy provides the basis for the kind of managerial thinking that focuses on cash bonuses as a reward for good performance. The rationale is that money is a more fundamental need in the hierarchy than passion or purpose, and therefore you can neglect the latter in favor of the former.
Another example is when managers threaten job security to drive performance. They’re attempting to hit a base need in Maslow’s hierarchy of safety and security to motivate. Seeing such needs as more fundamental in Maslow’s hierarchy than self-esteem and respect means it’s logical that threats and pressure should motivate employees to work harder.
Maslow’s hierarchy caught on immediately in the early 1940s — and perseveres today — because it’s simple to understand. But it’s outdated and facile.
Recent psychological research disproves the conventional wisdom around Maslow’s hierarchy, providing proof that it should be eradicated from how you think about your employees.

The Power of Small Wins

In a wide-ranging study of employee motivation, Harvard Business School professor Teresa Amabile and psychologist Steven Kramer asked hundreds of employees to maintain a diary chronicling their peaks and valleys in motivation at work. Amabile and Kramer eventually analyzed 12,000 diary entries in total and what they discovered was totally contrary to Maslow’s hierarchy and conventional managerial wisdom.
In fact, Amabile and Kramer talked with 600 managers about what they thought was the single-most important motivator for employees at work. A shocking 95% of them got the answer wrong.
It’s not money, safety, security, or pressure that drives employees at work. It’s not the supposedly foundational needs in Maslow’s hierarchy.
The most important motivator for employees at work is what Amabile and Kramer call “the power of small wins“: employees are highly productive and driven to do their best work when they feel as if they’re making progress every day toward a meaningful goal.
* * * * *
In a recent study by psychologist Susan David of highly engaged employees at work, David asked people what made them so engaged and excited about their work.
96% of the employees didn’t mention pay at all. Instead, what David found dovetailed with Amabile and Kramer’s discovery. In describing their motivations at work, highly engaged employees “highlighted feeling autonomous and empowered, and a sense of belonging on their teams.”
If you think that you need this touchy-feely stuff for only your weakest employees, you’re wrong. Non-hierarchical thinking about employee needs is even more important when it comes to your highest performers.


Thursday, June 25, 2015

Prioritization: Less IS more

Prioritization: Less IS more

Prioritization: Less IS more
We all have a tendency to keep adding to our to-do lists; we often hear a voice that says, “Do more,” as if doing more equates to the value of work we’re producing. But this is a flawed strategy: taking on more has diminishing returns. You may get overworked, burn out, or feel chronically stressed by the scope of projects you’re taking on.
No person or team can do everything. Instead of doing more, you can learn when to stop: when adding work no longer adds significant value (just before the curve above turns downward). You and your team will gain insight into what work is most impactful and, ultimately, you’ll be more focused and productive.
Science says, “do less”

Leaving the office no longer means leaving work

There used to be an easy check against constantly doing more: going home. But now that many of us can work from anywhere, leaving the office no longer means “leaving work.” While working all the time has become the new normal, both science and common sense say this is completely unsustainable.
The negative effects of constantly working are clear: More than 80 percent of Americans are stressed at work. Adults aged 18-33 experience more stress than any other age group, with work being the top reported source of stress according to a 2013 survey.

Prioritization shouldn’t be this complicated

There is no shortage of advice about how to prioritize. But typically, advice and frameworks (like the diagrams below) don’t help you make decisions during crunch time, when deciding what your team needs to get done today, this week, or this month is crucial.
Coaches and productivity experts have developed charts, graphs, and matrices to help you prioritize (images from,, and Prioritization really shouldn’t be this complicated!
Coaches and productivity experts have developed charts, graphs, and matrices to help you prioritize, but prioritization shouldn’t be this complicated!

3 Ways to prioritize your day

1. Start by setting goals

Start by thinking about what you’re doing and why. Set and record goals with your team for a specific time period. Make these goals accessible, so everyone can refer back to them frequently.
Get into a habit of evaluating your work and tasks in the context of your team’s goals. Your top priorities should align with these goals and help you get one step closer to achieving them. Once goals become the common decision-making framework for your team, it will be completely reasonable to say, “This is a great idea, but isn’t a priority for this time period. Let’s save this for later when we are focused on that goal.”
Asana Tip: Track high-level goals, and every step between now and the successful completion of the goal, in Asana.

2. Keep your daily task list clutter free

Once your team is clear about the high-level goals, start prioritizing your tasks. Narrow down your daily task list to just 3 to 5 items (unless your tasks are very small).
Consider these questions as you prioritize your tasks:
  • Does this task directly support the goals we set for this time period?
  • What do I absolutely have to accomplish today?
  • When does this need to get done by?
  • Am I excited about this?
  • Is my team excited about this?
  • Do I have the energy and brainpower required to do this effectively today/right now?
Once you have your task list set for the day, you will find that you are more productive, effective, and at ease when you start working.

3. Get more done

Once you have an uncluttered plan for the day, get started on your work. Getting going might be the most challenging “task” of all, since your highest-priority task may be what you are resisting the most. To move from procrastination to action, try breaking the task into smaller parts or reflecting on why you are avoiding the work.
“I’ve found an indispensable three-step process for reliably moving from procrastination to action: (1) face whatever I’m putting off, (2) be honest with myself or a friend about why it’s uncomfortable, and (3) identify one easeful next step.” Justin Rosenstein, Asana co-founder, How to Overcome Procrastination by Facing Discomfort on Linkedin

Leave room in your planning for unexpected tasks

Throughout the day, you’ll encounter distractions and hurdles that will lure you from your task list. Leave room in your planning for unexpected tasks, but feel empowered to respond to requests for your time by citing your priorities and team goals. Instead of saying, “I’m too busy,” say, “I would love to work on this, but I’m focused on goal X this week.”
Mastering the art of prioritization is one of the best ways to achieve more. By dedicating yourself to what’s most important to your team and eliminating the other options, you’ll be more productive, more valuable to your team, and have more time to relax.

(Credit: Asana)

Friday, August 01, 2014

Credit Services Organization (CSO) vs. Credit Access Business (CAB)

Credit Services Organization (CSO)

CSOs were formerly defined as credit repair companies, and are any establishment that provides payment in order to extend consumer credit. CSOs are regulated by the government to ensure that all stipulations are met and that consumers don’t pay outrageous fees for help with credit repair.

Credit Access Business (CAB) 

The term credit access business is used in some states to refer to the new model of CSOs. Payday loan companies and car title loan companies are required to have a CAB license that is more specific and detailed regarding the laws of these loans. A credit service organization (CSO) was the former model and was an all-encompassing establishment that did little to regulate how loans are given and paid back. The CAB license was created by lawmakers in an attempt to define strict parameters and regulations for the borrowing industry.

The 20 best wireframing tools

There are more wireframing tools to choose from than ever. We find you the pick of the bunch.

Wireframing tools make the process of creating an app or website fundamentally easier, by visually stripping the product down and allowing all involved to focus purely on functions and user interactivity.
Clients need to understand how your proposed app or website will work. But simply explaining to them verbally or textually leaves the vast majority of functions down to their imagination. Wireframing tools can be extremely helpful in squaring that circle.

Choose wisely

There are more wireframing tools on the market than ever, each offering varying levels of functionality. Some software can be used purely for simple wireframes, while others will allow you to create a working prototype.
Being creative should come first over any part of the process. So taking advantage of trial downloads or free software and finding the one that fits in with the way you work is the only way of finding out which one is right for you. We've selected 20 of the best wireframing tools to get you started. Enjoy!

01. Balsamiq Mockups

Wireframing tool Balsamiq Mockups is a firm favourite among the web design community

  • Platform: Mac, Linux, Windows & web-based
  • Price: $79
Balsamiq Mockups includes several drag-and-drop elements, from buttons to lists, each styled as a hand-drawing. The basic premise behind this wireframing tool is to keep the mock-ups "intentionally rough and low fidelity", to encourage as much feedback as possible.

02. Axure

Axure lets you create interactive HTML mock-ups for both websites and apps

  • Platform: Mac & Windows
  • Price: $289 - $589
As well as creating mock-ups, Axure allows you to add functionality to your layout and create an interactive prototype. Features of this wireframing tool include sitemaps and various 'widgets' in the form of various UI elements. Interactive HTML mock-ups can be created for both websites and apps; you can even view your app design on your phone with a built-in share function.

03. Pidoco

Pidoco includes a handy library of drag-and-drop interface elements

  • Platform: Web-based
  • Price: $9-$59 per month
Pidoco is similar to Axure, in that it includes library of various drag-and-drop interface elements, as well as the ability to add multiple pages and layers. Your prototypes can be shared online with clients, and includes functions for collaborative feedback and discussion. Viewing your prototypes on your phone is as easy as downloading the Pidoco app.

04. Visio


Visio's interface will be familiar if you're used to using Microsoft Word or Excel

  • Platform: Windows
  • Price: $599.95-$999
Visio's real strength lies in technical diagrams rather than wireframing; however, for those already accustomed with other Microsoft apps such as Word or Excel, the interface will be very familiar. It is quite clunky, Visio does offer add-on tools such as Swipr, which allows you to create and export a usable HTML prototype.

05. InDesign

InDesign lets you use animations and videos in your wireframes

  • Platform: Mac, Windows
  • Price: £660.51 or as part of Adobe Creative Cloud
By including animations, video and object states, it’s very easy to create a mock-up of a website or app in the form of an interactive PDF with InDesign - read this review of InDesign CS6 here. The software also includes the ability to create libraries of page elements, so you can create collections of various reusable interface graphics.

06. iPlotz

Create Flash-powered wireframes with iPlotz

  • Platform: Web-based (Flash)
  • Price: Free-$79
Flash-base wireframing tool iPlotz allows you to make clickable wireframes with drag-and-drop components. Its main addition includes the ability to add tasks and notes for project managers and coders.

07. Photoshop

Never thought of Photoshop as a wireframing tool? Think again!

  • Platform: Mac, Windows
  • Price: £660.51 or as part of Adobe Creative Cloud
Photoshop doesn’t offer libraries of interface elements, but for straight-forward, fast wireframing, it is a very easy choice for designers - read our review of Photoshop CS6 here. Even for those not familiar with Adobe products, sketching out quick ideas, grouping various elements and layers affords a very quick process.

08. Fireworks

With Fireworks, it's easy to duplicate styles implemented in the wireframe in the final build

Fireworks allows you to design wireframes and prototypes for web, as well as mobile and tablet apps. CSS including colours, fonts and corner radius can be extracted so styles implemented throughout the process can be duplicated in the final build. Various symbols and templates are also included for quick wireframing.

09. Protoshare

Protoshare puts emphasis on online collaboration

  • Platform: Web-based
  • Price: $290-$590
Protoshare is an online tool, with a focus on collaboration and sharing. It includes a library of drag-and-drop elements, a sitemap, and the ability to use custom css and insert your own elements. Due to the emphasis on online collaboration, unlike some other tools, it can't export as a PDF, however it is worth considering for its prototyping features.

10. Penultimate

Wireframing for an iPad app? Then use an iPad tool!

  • Platform: iPad
  • Price: 69p
If you're working purely for iPad design, sketching out ideas directly within the device itself is the perfect way to ensure you’re working to the right ratio and with well-sized active areas. Sketches and ideas can be easily saved out and sent to clients for approval.

11. Pencil Project

Pencil is free, open source and comes with a variety of templates

  • Platform: Windows & Mac
  • Price: Free
Pencil is a free, open source wireframing tool available for both Windows and Mac. Features include multi-page documents, external object import, as well as aligning, z-ordering, scaling and rotation. Various templates are included as well as the ability to export to HTML, PNG, document, Word document, and PDF.

12. OmniGraffle

OmniGraffle has made a seamless transition from Mac to iPad

  • Platform: Mac and iPad
  • Price: $49.99
OmniGraffle is one of those perennial Mac favourites that makes a seamless and obvious transition to the iPad. It’s effectively an ideas tool that enables you to quickly bash together website wireframes, diagrams, process charts or page layouts. You select a document type, and OmniGraffle makes context-sensitive joins between separate elements, automatically linking lines in diagrams and aligning shapes and elements in wireframes or page layouts.

13. Gliffy

Gliffy: like Visio, but cheaper

  • Platform: Web-based
  • Price: Free-$9.95 p/month
Gliffy pretty much pitches itself as a cheaper online version of Viseo. It includes drag and drop components, online collaboration, image export and version tracking. There's no ability to create prototypes, but if you happen to be looking for a cheaper version of Vimeo, then this is it.

14. Mockflow

  • Platform: Web-based
  • Price: Free-$69 per year
Mockflow allows you to create working prototypes, and like Protoshare has an emphasis on collaboration and sharing. It includes features such as a sitemap creator for pages and folders, version tracking, image and component collections, chat, and HTML5 export.

15. Framebox

Framebox is a good free solution for building simple wireframes

  • Platform: Online
  • Price: Free
Framebox is a great, free online tool for very simple wireframing. It includes a few drag and drop elements and allows you to share the web page as a unique URL. You can also give your elements titles and descriptions to help explain their function.

16. iPhone mockup

iPhone Mockup is purely a wireframing tool for iPhone app UIs

  • Platform: Web-based
  • Price: Free
Like Framebox, this is another free online tool, albeit even simpler and aimed entirely at iPhone interfaces. There are two visual styles to choose from - 'pencil' and 'illustration' - the latter being the cleaner version or the two. Designs can be shared via a unique URL.

17. FlairBuilder

Flairbuilder lets you choose between ‘high-fidelity’ and ‘low-fidelity’ style graphics

  • Platform: Mac, Windows
  • Price: $99
Flairbuilder works on the Adobe Air platform and features multi-page projects, site map and comments. Like the rest, components are placed using a drag-and-drop interface and a clickable prototypes can be exported as HTML or shared online. You can also choose between 'high-fidelity' and 'low-fidelity' style graphics.

18. Justinmind

Justinmind offers a library of UI elements and custom styling for use in your wireframes

  • Platform: Web-based
  • Price: $19-$29 per month
Web-based Justinmind includes a library of UI elements, from buttons and form, to generics shapes and a range of widgets for iOS, Blackberry, SAP, and Android. Custom styling is included, so you can add rounded corners, cropped images or colour gradients, or import graphics by dragging them into the browser. Prototypes can be exported as HTML.

19. HotGloo

Flash-based wireframing tool HotGloo offers a rich level of features

  • Platform: Web-based (Flash)
  • Price: $14-$54 per month
HotGloo's prototyping alone offers a rich level of features, going far beyond simple clickable buttons, such as the ability to change displayed elements depending on whether or not a user is logged in. Prototypes can be exported as PDFs, however given the fact HotGloo is Flash-based, most of the more complex interactivity that makes it great, is lost in the process; equally, viewing on iOS devices isn't an option.

20. JustProto

JustProto offers live collaboration and chat features

  • Platform: Web-based
  • Price: $13-$63 per month
JustProto features include live collaboration and chat, functional prototyping, drag-and-drop component library and URL sharing. It also allows you to make custom elements and add them to a user library.

And don't forget... pen and paper

There's nothing quicker than grabbing a pen and paper

Yes. An actual pen. And some real made-from-wood paper. Okay, so these don’t allow you to make a prototype, and there’s no built-in elements. But, if you feel more comfortable using a more traditional approach, why not get your ideas down on paper first and refine them in software later?

(Source: creativeblog)